Journal of Logistics, Informatics and Service Science | 2026
Authors: Hoai B.C.; Quoc H.H.T.; Quoc T.D.; Dai U.N.; Chang M.L.
DOI: 10.33168/JLISS.2026.0104
Journal: Journal of Logistics, Informatics and Service Science
Year: 2026
Publisher: Success Culture Press
Document Type: Article
Open Access: All Open Access; Gold Open Access
Cited by: 0
In digitally intensive work environments, organizations increasingly rely on advanced technologies to enhance efficiency and service performance, yet such transformations often generate unintended employee strain. Drawing on the Job Demands– Resources (JD-R) model, this study examines digital employee experience (DEX) as a strategic digital job resource and investigates its effects on technostress, burnout, turnover intention, and job performance. Survey data were collected from 412 employees working in technology-oriented firms in Vietnam and analyzed using partial least squares structural equation modeling (PLS-SEM). The results show that DEX significantly reduces technostress and burnout. Technostress further acts as a key mediating mechanism linking DEX to burnout, indicating that poor digital experiences accelerate resource depletion and psychological strain. Burnout, in turn, increases turnover intention and undermines job performance. By conceptualizing DEX as a multidimensional digital job resource encompassing technical enablement, inclusiveness, and cohesiveness, this study extends the JD-R framework to digitally mediated work settings. The findings offer important theoretical and managerial insights for designing digital work systems that mitigate technostress and sustain employee performance in technology-intensive service contexts. © 2026, Success Culture Press. All rights reserved.
Burnout; Digital employee experience; Digital work systems; Digital workplace; Job Demands–Resources model; Job performance; Technostress; Turnover intention