Journal of Information Systems Engineering and Business Intelligence | 2026
Authors: Elnakeep E.; Mazen S.A.; Helal I.M.A.
DOI: 10.20473/jisebi.12.1.165-181
Journal: Journal of Information Systems Engineering and Business Intelligence
Year: 2026
Publisher: Airlangga University
Document Type: Article
Open Access: All Open Access; Gold Open Access
Cited by: 0
Background: Outsourcing has become a critical strategy for organizations aiming to enhance efficiency, reduce costs, and maintain focus on core competencies. Objective: Effective governance remains a significant challenge, particularly in managing long-term and complex outsourcing relationships. Methods: This study proposes a comprehensive governance framework for outsourcing, developed through a systematic literature review (SLR) of models and frameworks published between 2021 and 2025. The proposed framework comprises six interrelated steps that integrate strategic alignment, delivery models, relational and contractual governance, performance monitoring, and innovation enablement. To assess the framework’s practical relevance, a qualitative survey was conducted among outsourcing professionals in Egypt. Results: Results show that over 90% of respondents rated the framework as either good or excellent, confirming its effectiveness and applicability. Conclusion: This study contributes a structured and adaptable governance model for improving the outcomes of outsourcing initiatives and offers a foundation for future empirical validation across sectors and geographies. © 2026 The Authors.
Governance Model; Outsourcing; Practices; Relationships