Advances in Hospitality and Tourism Research | 2026
Authors: Avan A.; Öcal M.
DOI: 10.30519/ahtr.1469829
Journal: Advances in Hospitality and Tourism Research
Year: 2026
Publisher: Akdeniz University Publishing House
Document Type: Article
Open Access: All Open Access; Gold Open Access
Cited by: 2
This study aimed to elucidate how organizational culture shapes turnover intention indirectly emphasizing the mediating role of organizational commitment and organizational identification. A total of 335 hotel employees were reached using the convenience sampling technique. The structural model was empirically tested using the PLS-SEM. The results show that a full mediation effect was determined between employees' organizational culture perceptions and intention to leave the organization. This study highlighted the crucial role of organizational culture on employees’ commitment and identification with the organization and its indirect effect on reducing turnover intention. For employees who are committed and identified with the organization, hospitality managers must create an organizational atmosphere based on norms and values, where employees can participate in decisions and feel empowered and valued. © 2026, Akdeniz University Publishing House. All rights reserved.
hospitality industry; organizational commitment; organizational culture; organizational identification; partial least square–structural equation modeling; turnover intention