Organizacija | 2026
Authors: Marciš M.; Zabudská E.; Kvasnová D.; Mazúchová Ľ.
DOI: 10.2478/orga-2026-0008
Journal: Organizacija
Year: 2026
Publisher: Sciendo
Document Type: Article
Open Access: All Open Access; Gold Open Access; Green Open Access
Cited by: 0
Background and purpose: With ongoing disruptions that affect various sectors, understanding organizational resilience is crucial, especially in tourism businesses. However, studies focusing on organizational resilience often lack objective data and rely on subjective opinions. Even fewer studies combine company data with insights from managers. Therefore, this study aims to explore resilience factors in tourism businesses and strategies used by less resilient ones during the COVID-19 crisis. Methods: This study used a mixed-method approach to explore organizational resilience, combining company data analysis with insights from tourism managers. Quantitatively, data from 624 Slovakian tourism businesses were analyzed using the Mann-Whitney U test, binary logistic regression, and survival analysis to explore resilience factors. Based on this, qualitative interviews with 10 managers of less resilient businesses examined crisis coping strategies. Results: The findings reveal that business size and age are significant predictors of resilience, with larger and newer businesses demonstrating a higher probability of maintaining or recovering pre-pandemic revenue levels. Regarding financial indicators, the analysis suggests that rapid debt growth may represent a potential vulnerability. In addition, accommodation services were found to be generally more resilient than restaurants and travel agencies. Qualitative results highlight that less resilient businesses frequently employed coping strategies such as renegotiating financial terms, reducing staff, and temporary closures. Conclusion: Tourism stakeholders should take these implications into account and assess the key factors that may strengthen organizational resilience. © 2026 Matúš Marciš et al., published by University of Maribor, Faculty of Organizational Science.
Logistic regression; Organizational resilience; Slovakia; Survival analysis; Tourism businesses