Journal of Project Management (Canada) | 2026
Authors: Alkhazaleh A.M.K.
DOI: 10.5267/j.jpm.2026.5.006
Journal: Journal of Project Management (Canada)
Year: 2026
Publisher: Growing Science
Document Type: Article
Open Access: All Open Access; Gold Open Access; Green Open Access
Cited by: 0
The research paper at hand is devoted to the role of fintech practices in the municipal government institutions performance i.e. the role of organizational readiness on this performance, as seen by the municipal employees. The article quantifies the contribution of the digital innovations like automated payment systems on the efficiency and quality of administrative and services in a quantitative analytical scheme. The results show that fintech and positive institutional performance outcomes, such as lower operating costs, higher revenue collection, and higher levels of citizen satisfaction, have a strong positive association. Interestingly, the empirical findings indicate that preparedness in organizations consisting of technological infrastructure, workforce efficacy, and management support are some of the fundamental aspects in enhancing the association amid fintech and performance. Digital transformation will have a greater benefit on the more prepared departments, structure-wise and human resource-wise. On the same, but a different note, the inquiry warns against the necessity to create a compromise between innovation and high security measures to reduce the threat of fraud and data leaks. The government organizations should first coordinate their electronic infrastructure, use effective models, must focus on lifelong training of staff, not just buy software, and must also spend a specific budget on cybersecurity and fintech infrastructure to get such returns. This study offers a strategic road map through which the public institutions in the MENA region can use technology as a driving force in institutional excellence, and at the same time, remain financially stable on the national level. © 2026 by the authors; licensee Growing Science, Canada.
Fintech; Institutional performance; Jordan; Municipalities; Public sector; Regulatory preparedness