Harnessing technology innovation and process excellence: Integrating lean six sigma, business process management, and strategic alignment to enhance supply chain agility and organizational performance

Paper Details

Authors: Alzoubi H.M.; Alkayid K.; El Khatib M.; Al-Nakeeb A.; Al Harmoodi S.; Ahmed G.

DOI: 10.5267/j.jpm.2026.3.007

Journal: Journal of Project Management (Canada)

Year: 2026

Publisher: Growing Science

Document Type: Article

Open Access: All Open Access; Gold Open Access

Cited by: 1

Abstract

In today's altering business climate, supply chain agility has emerged as a key component of organizational success and competitive advantage. The performance of a company can be significantly impacted by its supply chain's capacity to react swiftly to changes in consumer requests, market circumstances, and other variables. This study examines the empirical effect of supply chain agility on organizational performance through the lens of Lean Six Sigma, business process management (BPM), technology innovation capabilities, and strategic alignment. The research methodology employed is a quantitative analysis of survey data collected from 187 supply chain professionals across different retail companies located in Dubai, UAE. The study findings indicate that supply chain agility has a positive and significant effect on organizational performance. The implementation of Lean Six Sigma, BPM, technology innovation, and strategic alignment also strengthens the relationship between supply chain agility and organizational performance. Furthermore, to increase supply chain agility and improve organizational performance, firms should invest in these aspects, promote a culture of continuous improvement and innovation, and work with supply chain partners. © 2026 by the authors;.

Keywords

Business Process Management; Capabilities; Lean Six Sigma; Strategic Alignment; Supply Chain Agility; Technology Innovation

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