Journal of Logistics, Informatics and Service Science | 2026
Authors: Bakir S.M.A.; Alma'abreh S.
DOI: 10.33168/JLISS.2026.0308
Journal: Journal of Logistics, Informatics and Service Science
Year: 2026
Publisher: Success Culture Press
Document Type: Article
Open Access: All Open Access; Gold Open Access
Cited by: 0
Logistics and supply chain management are being managed like service systems that are more information-intensive in nature where value is co-created based on data-driven coordination, high quality decision-making and quality service delivery. Within this context there has been increasing pressure in organizations to enhance sustainability performance and maintain efficient and responsive logistics services. The Business Intelligence (BI) capabilities have become critical informatics tools that enable logistics companies to transform the operation data into service insights. However, the present studies provide only partial theoretical explanations of the way digital intelligence capacities can be operationalized in service practices to achieve sustainability results, in particular in the context of emerging economies. Using the Resource-Based View and a service-based approach, the current investigation is designed to explore the relationship between the BI infrastructure capability and the BI analytical capability on the sustainability performance in the logistics and supply chain industry and the conceptualization of green logistics practices is to mediate the service processes. A quantitative cross-sectional study design was used, which resulted in collecting data concerning 362 Jordanian based logistics firms’ managers and decision-makers and analyzing it with the help of Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that the BI infrastructure and the BI analytical capabilities have a positive relationship with the green logistics practices, and the BI analytical capability has a relative stronger impact. Green logistics practices, in their turn, significantly enhance the sustainability performance, which confirms their role as the operational service mechanisms according to which digital intelligence enhances the environmental, economic, and social results. The mediation analysis proves that BI capabilities and sustainability performance are partially mediated by green logistics practices. This research adds a minor theoretical enhancement by explaining how the BI capabilities can be transformed into sustainability results by means of service-based logistics operations. Empirically, it provides a source of evidence focused on an emerging economy this is a previously under-explored context and practically, it highlights the importance of analytics-based service design in ensuring logistics performance sustainability. The findings are particularly important to logistics companies and policy makers who wish to use informatics-based service systems to further the sustainability agenda. © 2026, Success Culture Press. All rights reserved.
Analytics Capability; Business Intelligence; Emerging Economies; Green Logistics Practices; Logistics and Supply Chain Management; Service Systems; Sustainability Performance