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Showing 19011920 of 2,145 articles

Customer Relationship Management Processes and Practices in a Higher Education Institution: A Case Study

Authors: Lakkala S.; Suutari J.; Tervonen P.; Haapasalo H.

Journal: Tehnicki Glasnik

Year: 2026

DOI: 10.31803/tg-20240806064110

Open Access: All Open Access; Gold Open Access; Green Open Access

Abstract: This study examines the implementation and advancement of customer relationship management (CRM) systems in higher education institutions (HEIs) through a detailed case study. It aims to (1) understand CRM processes from an HEI perspective and (2) develop CRM processes and practices tailored to HEI needs. The results highlight the critical role of ...

A Structural Equation Model of Car Insurance Customers’ Willingness to use Chatbots

Authors: Bergmann J.

Journal: Zeitschrift fur die gesamte Versicherungswissenschaft

Year: 2026

DOI: 10.3790/zverswiss.2026.1474501

Open Access: All Open Access; Gold Open Access

Abstract: This study investigated the factors that most strongly influence the willingness to use insurance chatbots in car insurance and finally take out a policy. For this purpose, a structural model was developed consisting of the factors perceived ease of use, perceived usefulness, trust, intention to use and intention to purchase. The model was then use...

Responsiveness and supply chain performance: A hierarchical capability perspective

Authors: Furuncu Y.

Journal: Journal of Transport and Supply Chain Management

Year: 2026

DOI: 10.4102/jtscm.v20i0.1352

Open Access: All Open Access; Gold Open Access

Abstract: Background: Supply chain performance increasingly depends on transport responsiveness and effective coordination across interconnected value-chain activities. Rising uncertainty, cost pressures and customer expectations have intensified the need to understand how transport-related operational indicators shape overall supply chain performance from a...

Extend the optimization and GIS-based framework into a multi-project management context-treating each cross-docking facility project as a separate project within a global logistics portfolio

Authors: Bootdachi J.; Pongpratead P.; Nonthapot S.

Journal: Journal of Project Management (Canada)

Year: 2026

DOI: 10.5267/j.jpm.2026.5.010

Open Access: All Open Access; Gold Open Access; Green Open Access

Abstract: This study proposes an innovative scientific framework for optimizing the placement of cross-docking facility projects within international logistics networks. The framework integrates an extended K-mean optimization and GIS based framework into a multi-project management to enable more accurate and spatially informed decision-making. A comprehensi...

Consumption of Organic Products: A Bibliometric Approach

Authors: Calle L.E.T.; Brito L.A.C.; Valencia-Arias A.; Cardona-Acevedo S.

Journal: Journal of Sustainable Marketing

Year: 2026

DOI: 10.51300/JSM-2026-162

Open Access: All Open Access; Gold Open Access

Abstract: This study aims to analyse scientific production on organic product consumption, identifying trends, gaps, and emerging themes through a bibliometric approach. This topic is relevant given the growing interest in health, sustainability, and ethical concerns in agriculture. Following PRISMA 2020 guidelines, the study relied on Scopus andWeb of Scien...

A comprehensive approach to building an intelligent system for proactive personnel risk assessment in critical infrastructure

Authors: Biryukov D.N.; Dudkin A.S.; Frolov A.V.

Journal: Business Informatics

Year: 2026

DOI: 10.17323/2587-814X.2026.1.29.40

Open Access: All Open Access; Gold Open Access; Green Open Access

Abstract: Modern challenges in organizational security, particularly within critical infrastructure sectors (energy, transportation, finance, IT), necessitate innovative solutions to mitigate risks associated with hiring unreliable personnel. This requires a shift from conducting fragmented checks to the creation and implementation of comprehensive systems f...

Analytic Estimates for Bi-Univalent Functions Associated with a New Operator Involving the q–Rabotnov Function

Authors: Almalkawi A.; Amourah A.; Alsoboh A.; Salah J.; Al Mashrafi K.; Malkawi A.A.-R.; Sasa T.

Journal: International Journal of Analysis and Applications

Year: 2026

DOI: 10.28924/2291-8639-24-2026-1

Open Access: All Open Access; Gold Open Access

Abstract: In this paper, we introduce and analyze a new subclass of bi-univalent functions associated with a differential operator constructed from the q–Rabotnov function. Motivated by the framework of q–calculus and its interplay with geometric function theory, the proposed operator is defined through convolution with q–Rabotnov kernels, thereby gene...

DETERMINING THE EFFECT OF TRANSFORMABLE AIR DUCTS AND A HEAT-REFLECTING SCREEN INSIDE THEM ON THE THERMAL-HUMIDITY CONDITION OF THE CORNER ELEMENT CONSIDERING SIGNIFICANT SEASONAL TEMPERATURE GRADIENTS

Authors: Zhangabay N.; Ibraimova U.; Tursunkululy T.; Duissenbekov B.; Urmashev B.; Utelbayeva A.; Shayakmet S.

Journal: Eastern-European Journal of Enterprise Technologies

Year: 2026

DOI: 10.15587/1729-4061.2026.352434

Open Access: Yes

Abstract: This study investigates a corner element in a multi-story building with varying numbers of stories. The task addressed relates to the vulnerability of building corner elements to temperature fluctuations. The energy efficiency of corner elements in external wall structures of buildings with vertical air ducts and a heat-reflecting screen was numeri...

Beyond money: How do personal and organisational factors motivate hotel employees in their work? A cross-sectional examination of the Vietnam hotel industry

Authors: Nguyen D.N.; Nguyen T.T.N.

Journal: SA Journal of Human Resource Management

Year: 2026

DOI: 10.4102/sajhrm.v24i0.3305

Open Access: All Open Access; Gold Open Access; Green Open Access

Abstract: Orientation: The hotel industry in Vietnam was severely impacted by the COVID-19 pandemic; however, it has regained its vitality thanks to a committed workforce. This is an interesting case that helps us to understand what motivates employees to work. Research purpose: This study investigates how both monetary and non-monetary work motivators, shap...

Financial technology as a tool to enhance financial consumer protection and reduce defaults on personal loans: to achieve financial inclusion and sustainable development in Jordan

Authors: Albataineh A.F.

Journal: Journal of Innovation and Entrepreneurship

Year: 2026

DOI: 10.1186/s13731-026-00620-1

Open Access: All Open Access; Gold Open Access; Green Open Access

Abstract: Financial technology (FT) has been credited for supporting sustainable development and financial inclusion. However, issues such as balancing innovation with consumer protection and the challenges of loan default have emerged as significant concerns in this context. The study aimed to test the impact of FT on financial inclusion and sustainable dev...

Chronic exertional compartment syndrome of the forearm in a professional drummer: Case Report on the interest of botulinum toxin injection after surgery

Authors: Temperelli M.; Allado E.; Hily O.; Guirlinger J.; Pierret B.; Paysant J.; Chenuel B.; Athlani L.; Dap F.; Poussel M.

Journal: Frontiers in Sports and Active Living

Year: 2026

DOI: 10.3389/fspor.2026.1680887

Open Access: All Open Access; Gold Open Access; Green Open Access

Abstract: Chronic exertional compartment syndrome (CECS) is a rare condition usually affecting the lower leg, but can also involve the upper arm. This exercise-induced pathology is considered an overuse injury characterized by increased pressure in a muscle compartment. Forearm CECS is mostly observed in sports requiring prolonged, repetitive and energetic g...

Vermicomposting as an adopted sustainability practice in a selected hotel in Metro Manila

Authors: Benamer A.G.; Narag P.D.T.; Yuzon Jr. E.R.; Mendoza E.A.D.; Cornell D.A.V.

Journal: Asian Journal of Business Research

Year: 2026

DOI: 10.14707/ajbr.260215

Open Access: All Open Access; Gold Open Access

Abstract: Solid waste management remains a persistent challenge in the hospitality sector, with implications for environmental sustainability, operational efficiency, and corporate reputation. Although vermicomposting has been applied in agricultural contexts, its adoption within hotel operations remains underexplored. This study addresses this gap by examin...

Artificial Intelligence in Software Testing and Beyond: A Review of Current Practices and Emerging Challenges

Authors: Lisaru C.-V.; Kifor C.-V.

Journal: Acta Informatica Pragensia

Year: 2026

DOI: 10.18267/J.AIP.303

Open Access: All Open Access; Gold Open Access; Green Open Access

Abstract: Background: Artificial intelligence (AI) is increasingly used both to test software (T1) and to assure AI-based systems (T2), with adjacent software-engineering work that shapes testing practice (T3). Prior reviews are mostly descriptive and rarely report comparable maturity or replicability signals. Objective: To provide a PRISMA-style systematic ...

TIRE-PAVEMENT NOISE ANALYSIS ON THE LOJA-MALACATOS ROAD: A CASE STUDY

Authors: Vasquez-Monteros J.; Guarderas-Ludeña X.

Journal: Proceedings on Engineering Sciences

Year: 2026

DOI: 10.24874/PES08.01B.023

Open Access: All Open Access; Gold Open Access; Green Open Access

Abstract: This study analyzes the noise generated by tire-pavement interaction on the Loja-Malacatos road, a 34 km mountainous route in southern Ecuador, where numerous houses are located just meters from the roadway. The Statistical Pass-By (SPB) method, following ISO 11819-1 standards, was applied to measure the impact of traffic on residents' quality of l...

Mathematical Analysis of a Co-Dynamics Model of Listeriosis and Bacterial Meningitis Starting From Ready-to-Eat Foods

Authors: Koutou O.; Kouanda C.A.K.; Ouédraogo A.

Journal: International Journal of Analysis and Applications

Year: 2026

DOI: 10.28924/2291-8639-24-2026-160

Open Access: All Open Access; Gold Open Access

Abstract: Listeriosis is a foodborne illness that can lead to bacterial meningitis. In this paper, we propose and investigate a model of co-infection involving both listeriosis and bacterial meningitis, originating from ready-to-eat food products. We begin by examining the patterns of each disease individually, as well as the dynamics of their co-infection. ...

Bridging Predictive Power and Interpretability: A Hybrid Deep Learning Framework for Real Estate Performance Under Systemic Uncertainty

Authors: Thanh H.H.T.; Pham T.T.

Journal: Real Estate Management and Valuation

Year: 2026

DOI: 10.2478/remav-2026-0025

Open Access: All Open Access; Gold Open Access

Abstract: This study develops an interpretable hybrid deep learning framework to forecast and explain the financial performance of real estate firms in emerging markets facing macroeconomic uncertainty. Using panel data from 28 listed Vietnamese firms during 2013–2025, a Macroeconomic Uncertainty Index (MUI) is constructed through principal component analy...

Critical information literacy and Law 10.639/03: experiences in reconfiguring the collection of the university library of social sciences, philosophy and history at UFRJ; [COMPETÊNCIA CRÍTICA INFORMACIONAL E A LEI 10.639/03: EXPERIÊNCIAS DE RECONFIGURAÇÃO DO ACERVO DA BIBLIOTECA UNIVERSITÁRIA DE CIÊNCIAS SOCIAIS, FILOSOFIA E HISTÓRIA DA UFRJ]

Authors: Gugliotta A.C.; de Lacerda F.M.

Journal: Encontros Bibli

Year: 2026

DOI: 10.5007/1518-2924.2026.e108644

Open Access: All Open Access; Gold Open Access

Abstract: Objective: To analyze the implementation of Law 10.639/03 in the university library of IFCS-IH/UFRJ, emphasizing its role in building decolonial collections and promoting critical information literacy. Method: This is bibliographic and documentary research with a qualitative approach, focused on analyzing collection development practices linked to ...

Daily Job Rotation Strategies in Industry 5.0: A Literature Review on Operational and Human-Centric Outcomes

Authors: Vadeboncoeur D.; Pellerin R.; Danjou C.; Magnani F.; Joblot L.

Journal: Journal of Industrial Engineering and Management

Year: 2026

DOI: 10.3926/jiem.9169

Open Access: All Open Access; Gold Open Access; Green Open Access

Abstract: Purpose: Daily job or task rotation is frequently associated with Industry 5.0 principles, particularly in its potential to enhance worker engagement and motivation on the shop floor. However, existing research in this area has predominantly focused on ergonomic considerations. This study aims to investigate the broader effects of daily job rotatio...

Analyzing Extreme Water Volume Events in Khwae Noi Bamrung Daen Dam: A Statistical Approach

Authors: Deetae N.; Khamrot P.; Gaketem T.

Journal: International Journal of Analysis and Applications

Year: 2026

DOI: 10.28924/2291-8639-24-2026-4

Open Access: All Open Access; Gold Open Access

Abstract: This study focuses on the statistical modeling of extreme water volumes at the Kwae Noi Bamrung Daen Dam in Phitsanulok Province using extreme value theory (EVT). The objective is to predict high water levels that may pose risks to dam safety and operations. Historical monthly water volume data from 2011 to 2023 were analyzed using the generalized ...

Models and Strategies for Supply Chain Synchronization: A 2010-2025 Review of Small Business and Agro-Industrial Sector Experiences

Authors: Fernández-Echeverría E.; García-Santamaría L.E.; Ortega-Gijón Y.N.; Fernández-Lambert G.; Martínez-Mendoza E.

Journal: Journal of Industrial Engineering and Management

Year: 2026

DOI: 10.3926/jiem.8558

Open Access: All Open Access; Gold Open Access

Abstract: Purpose: This article presents a systematic review of the knowledge management literature focused on integration strategies and models in supply chain (SC) collaboration. Although prior research highlights the benefits of SC linkages, limited attention has been given to the specific strategies and models that enable and govern their integration. De...